Town water and sewer customers
Sewage rises at a drain or toilet, and you ask the Town at 901-457-2800 who owns the blocked section.
Bailey Station Water Removal · Collierville, TN
Sewage Water Extraction Within Collierville, TN
Category 3 water removal on one call, with the Town number in hand.
Sewage water extraction in Collierville removes Category 3 water, the IICRC S500 term for grossly contaminated water, then cleans and dries what it touched. EPA points you to a professional when sewage caused the damage. Your restoration company extracts the water, removes contaminated materials, and documents the job, so ask which materials stay when you call.
Who Calls for This Work
Owners, renters, and landlords call for this work when sewage reaches floors or walls in a Collierville, TN home. Each group below has its own first question.
Owners near the Square
Sewage reaches older finishes in a Walnut Street home inside the National Register district.
Shelby County landlords
A tenant reports sewage, and Tennessee's landlord and tenant act requires repairs that keep the home fit and habitable.
What the Cleanup Work Includes
The cleanup work includes 7 tasks inside the wider water damage restoration process, with Category 3 steps added.
Confirm the source and treat sewage as Category 3 water under IICRC S500.
Start remediation before drying, the order the 2026 S500 position statement gives for Category 3 water.
Extract sewage water and solids with pumps or extraction vacuums.
Discard drywall and insulation contaminated with sewage, as CDC directs, along with foam carpet pad.
Clean and disinfect wood framing and wash concrete, per Indiana's sewage backup guidance.
Dry the structure and check moisture readings against drying goals.
Document the source, photos, and removed materials for your claim file.
Plumbing work on the blocked line, water damaged drywall repair, and flooring replacement sit outside extraction. Ask your restoration company how the written estimate treats them.
Ask a Collierville restoration company which materials in your wet rooms come out under Category 3 steps.
(901) 460-0232Collierville Cases and How Your Restoration Company Responds
These 4 Collierville cases show how your restoration company responds once sewage or mixed water is inside.
| The situation | What your restoration company does |
|---|---|
| Sewage at a floor drain or tub on a Town connection | Extracts the water after you ask the Town at 901-457-2800 who owns the blocked section. |
| Overflow from a toilet, where the category depends on the source and its condition after contact | Sets the category at inspection and follows toilet overflow cleanup steps for the floors below. |
| Flash flood water, as on July 30, 2009, when NOAA logged 55 Collierville structures with at least minor water damage | Checks for sewage in the water, since CDC warns of it, and applies storm and flood water cleanup steps. |
| Soaked wood or drywall still wet past EPA's 24 to 48 hour marker | Removes what cannot be cleaned and dried, and checks for mold after water damage on what stays. |
How Your Job Moves After the Call
Your sewage job takes 4 steps, and the Town call sits inside step 1.
- 1
Call and Report the Sewage
You report where sewage appeared and ask the Town at 901-457-2800 about the blocked section. That one call puts you with a local restoration company.
- 2
Inspect the Area
Your restoration company sets the water category and gives you a written estimate.
- 3
Extract and Remove Materials
Your restoration company extracts the water and takes out contaminated materials. You receive a list of what left the home.
- 4
Clean, Disinfect, and Dry
Your restoration company cleans before drying, as S500 sets out for Category 3 water. You ask for dated moisture readings in writing.
Line Items on a Sewage Water Extraction Estimate
Line items on a sewage water extraction estimate follow 5 factors, and S500 adds remediation before drying on Category 3 water. No public source this site read gives a Collierville price for this work. Your restoration company prices it in a written estimate after the inspection.
Contamination Controls
Your restoration company counts the rooms that call for contamination controls before drying.
Wet Area
Square feet of wet floor and wall set the extraction and cleaning lines on the estimate.
Materials Removed
Each load of carpet pad, drywall, and insulation adds removal and disposal to the job.
Cleaning and Disinfecting
Framing and slab each take their own cleaning pass before drying starts, as Indiana's guidance describes.
Drying After Cleaning
The count of dehumidifiers and large fans follows the moisture readings taken after cleaning.
Ask which remediation and cleaning lines your written estimate for sewage water extraction shows.
(901) 460-0232Safety, Standards, and Collierville Permits
Safety on a sewage job starts with Category 3 in IICRC S500, 5th edition of 2021. That term means grossly contaminated water that can hold harmful agents and cause adverse reactions on contact. IICRC examples include sewage, waste line backflow from beyond a trap, and rising water from rivers or streams.
Your restoration company completes remediation before anyone dries the room, the order the 2026 S500 position statement sets out. Ask for a written record of what was cleaned.
Collierville permits for rebuild work after sewage start with a question to Collierville code enforcement at (901) 457-2310, the number MLGW lists. You confirm with that office which repairs need a permit, and your restoration company plans around the answer.
Insurance Answers for This Loss
Insurance for this loss starts with a gap: the Insurance Information Institute says a typical homeowners policy and flood insurance do not cover sewer backups. The same source says most providers offer that coverage separately or as an endorsement for a nominal cost.
FEMA's NFIP dwelling form excludes water backing up through sewers or drains unless a flood in the area is the proximate cause. The insurance questions in the water damage FAQ compare the policies. Your restoration company records the source with dated photos, so ask for them when you call.
Do I Call the Town or a Cleanup Company First?
You call the Town first at 901-457-2800 and ask who owns the blocked section, since a blocked city line can overflow at the lowest opening. That guidance comes from Wentzville, Missouri, and EPA then points you to a professional for the cleanup. Your restoration company extracts the water, so tell it what the Town said when you call.
Who Pays for Cleanup When the Blockage Is in the Town Main?
Who pays depends on who owns the blocked section and on your own policy, and the Town answers the ownership question at 901-457-2800. The Insurance Information Institute says backup coverage comes as a separate add-on. Your restoration company gives you dated photos and a source record, so ask for copies for the Town and your insurer when you call.
What Comes Out Once Sewage Reaches Carpet and Drywall?
Drywall and insulation contaminated with sewage come out under CDC guidance. Indiana's health department expects foam pad to go, allows professional cleaning of a damaged carpet section, and keeps wood studs once cleaned, disinfected, and dried. Your restoration company lists each item by room, so ask for that list when you call.
What Collierville Changes on This Job
- Town water comes from Collierville Water Dept, a locally owned groundwater system EPA lists with 20,144 connections serving 51,972 people. MLGW does not supply it, so your water and sewer questions go to 901-457-2800. Census boundary files place most land around Southwind in unincorporated Shelby County, so water damage cleanup in Southwind does not start with that Town line.
- Town sewage plants appear in EPA records at 1500 Wolf River Blvd and 136 East Shelton Road. Ask the Town about any blocked line, then give your restoration company the answer.
- ZIP 38017 also covers Piperton in Fayette County and unincorporated land, so that ZIP alone does not show a Town sewer connection. Tell your restoration company the exact address when you call.
- NWS flood categories at the Wolf River at Collierville gauge run action 9, minor 13, moderate 16, and major 19 feet. S500 lists rising river water as Category 3, so your restoration company applies the same steps to it.
What Collierville Owners Ask
Do People and Pets Stay Out During This Work?
Yes, people and pets stay out of the affected area, since S500 says Category 3 water can cause adverse reactions through contact. Ask your restoration company which rooms stay open to your household when you call.
Does My Homeowners Policy Cover Sewage Without an Add-On?
No, not under a typical policy, according to the Insurance Information Institute. Read your declarations page for a water backup endorsement, and ask your insurer before work starts. Your restoration company gives you the source record the insurer asks for.
Why Does Contaminated Water Removal in Collierville Cost More?
Contaminated water removal in Collierville adds steps that Category 1 water skips, since S500 calls for remediation before drying. Material removal, cleaning, and disinfecting each add labor. Ask your restoration company to show those lines on the written estimate.
Is Sewage Removal in Collierville a Shop Vac Job?
No, sewage removal in Collierville is not a shop vac job, because sewage damage is where EPA points you to a professional. Your restoration company confirms the category before it extracts. Ask what happens to the extracted water when you call.
Is Contaminated Water Cleanup in Collierville Different After a Storm?
Yes, contaminated water cleanup in Collierville changes with the path the water took. The 2026 S500 position statement says wind-driven rain is not automatically Category 3, while rising river water is. Your restoration company traces the path before it sets the category.
Related Cleanup Pages
A tank leak, a clogged bowl, and a line backup are 3 different jobs, and the source decides the plan.
Measure the growth against EPA's marker of about 10 square feet and find the water behind it.
Which steps your home needs, from extraction through repairs, and what to read before you sign.
The facts on this page come from 32 public documents, among them records from IICRC, US EPA, and Centers for Disease Control and Prevention. The how each fact gets checked page lists each one with its check date.
Bailey Station Water Removal
Talk to a Restoration Company Serving Collierville
Speak with a local water damage restoration company about water extraction in Collierville by calling (901) 460-0232.
(901) 460-0232
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